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Store Policies

Payment Methods Accepted

 

We accept VISA, MC, Amex, Discover,, Money Orders, checks/cheques, and International postal coupons and money orders. Mailed International Payments must be made in US dollars, payable through a US bank. Additionally, Michigan residents are subject to 6% state sales tax.

Refunds

 

Money refunded if notified within 10 days of receipt of book; book must be returned in condition sent. If book is as described, and returned for some other reason, than all shipping will be paid by buyer and only book price will be refunded, upon return receipt of book. If I made an error all costs, including shipping both ways, will be refunded. I try to be extremely thorough and honest in my book descriptions, but....people are people and on rare occasions an error or oversight can occur. In such a case, I always make good on MY mistake; you are not stuck, nor is your lack of satisfaction disregarded.

Packaging

 

  • I use clean, recycled materials whenever possible, to reduce expenses and to help protect the Earth’s resources.
  • Books are packed very thoroughly, so that they survive the vagaries of the US and international postal systems in good order; arriving safely, and as described.
  • For US domestic orders, I use USPS Delivery Confirmation address forms on all books; these provide a handy tracking mechanism which I gladly share with the purchaser.
  • For foreign orders I will send the US Customs number on the package.

Shipping Prices

 

Shipping prices are as close as possible to actual cost of postage and materials. I do NOT try to profit on shipping, merely to cover my actual costs. I have no control over the shipping rates set by US Postal Service, and charge what they charge. Oversized and extra-heavy books, which are marked as such in the description section of the book, will have shipping prices quoted upon ordering/enquiry. Very light items may have the shipping cost reduced from that listed. International shipping rates will be quoted upon ordering. They may differ from the standard rate listed, depending on speed of shipping requested, and size/weight of book. I'm usually able to respond to an order within 24 hours. If you choose Priority Shipping, and the book[s] is oversized/heavy, requiring extra postage, I will contact you with the additional shipping cost, awaiting your approval before processing a credit card for the higher amount. However, since I don't want to hold a book for too long, if I don't hear back from you within 3 calendar days, I will return the book to available inventory. Ordering a book with the above situation constitutes agreement with this policy.

If a buyer wishes for or requires a different shipper than the United States Postal Service [USPS], there will be an additional charge for the extra service.   Additionally, if there are any extra handling, freight or other, miscellaneous fees charged by the other carrier, the buyer is responsible for paying these costs. 

Shipping Times

 

Domestic shipping times are approximate: 2 - 4 days for priority, 4 - 9 days for media mail [I have recently been informed that media mail may occasionally take from 30-45 days; it's loaded only 'if there is room' basis, per USPS'. For shipments to Hawaii and Alaska [as well as US territories and protectorates] media mail delivery time can range from 4-24 weeks, air/priority 5-10 business days. 
all domestic packages are shipped with  "Delivery Confirmation" on them. Express Shipping: Price quoted upon ordering. Buyer MUST supply a phone number and zip code + 4 for shipping; this type of zip code [9 digit total] is REQUIRED by the Post Office.

FOREIGN ORDERS: typically, but not always, 5-15 business days for air. I have no control over the package once I mail it, and customs officials/departments in the receiving country can greatly delay the delivery time. I ship books 5x per week. Shipping days are counted as business/working days; they do not include holidays and weekends.

Any and all customs duties. taxes of any sort, brokerage/handling fees are the responsibility of the buyer.  Each country has a different procedure; some will impose a duty or tax or other fee; some will not.  The USPS customs form attached to the package will reflect the actual price of the order. 




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